A short-looking jewelry order can represent three different problems: a parcel has not arrived, an arrived parcel contains fewer ordered units than listed, or a received set is incomplete. Start by identifying which question the evidence can answer. Comparing the entire order total with the first opened box can create a false shortage.
Map the order to individual parcels
Write down the order reference, each shipment reference, and the items assigned to each shipment. Use the supplier's actual shipment breakdown when available. If no allocation is supplied, mark it unknown and ask; do not distribute quantities across parcels based on box size.
Keep ordered, assigned to this shipment, physically found, and unresolved quantities in separate columns. A tracking event describes a parcel, not a verified count of its contents. Likewise, a supplier's shipped quantity is a statement to reconcile, not a replacement for the count at your receiving table.
Faire's order export guidance lists shipment and item information that can help establish these references. Check the actual export fields and order record rather than assuming every system provides a complete carton manifest.
Work the shortage from the right denominator
Consider a hypothetical order for eight brooches. Shipment A is documented as six; shipment B is documented as two and has not yet arrived. Five brooches are found in A.
| Question | Arithmetic | Meaning |
|---|---|---|
| Shortage within A | 6 expected − 5 found = 1 | One unresolved unit in the arrived shipment |
| Outstanding in B | 2 assigned − 0 received = 2 | Separate shipment still outstanding |
| Whole order not yet accounted for | 8 ordered − 5 found = 3 | Not evidence that A is short by three |
If B is later delivered with two units, the outstanding total falls to one. If the supplier confirms that A's manifest was wrong and only five were dispatched, preserve that correction and determine where the remaining ordered unit now belongs. Do not rewrite the original count.
Check nested packaging and the selling unit
Search the opened packing materials methodically before disposing of them. Small pouches can remain inside protective layers. Have a second person recount when practical, keeping different item codes and color options apart. Record where you searched without claiming that a search proves an item never existed.
A received necklace and clip-on earrings set should be checked against its defined contents. A missing earring is a component problem within a selling unit; it is not automatically one missing set plus one missing earring. Avoid counting the same issue twice.
Report the narrowest supported issue
Faire distinguishes missing packages from missing items and excludes items assigned to another shipment from its missing-item definition. Follow the definitions and current instructions of the channel used for your order, rather than importing them as a universal policy.
For an item shortage, provide order, shipment, exact option, expected quantity, found quantity, and the unresolved difference. For a parcel problem, provide the parcel reference and the location checks actually completed. UPS's evidence guidance illustrates the importance of specific merchandise descriptions and documents, but it does not establish another carrier's process or your eligibility.
Correct the case if the item turns up
If a pouch is found later, record the time and location, inspect it, and update the original case through the appropriate channel. Tell the stock owner before adding another receipt: the unit may already be recorded in the system. A resolved physical shortage and a corrected claim are separate closeout tasks.
Use the receiving guide for routine arrival checks. For an actual Rustic Jewel Co shipment question, start with the current shipping and returns page; this reconciliation creates no delivery or replacement promise.