Frequently Asked Questions
This FAQ is designed to answer practical questions before you shop, order, or inquire. Rustic Jewel Co sells curated vintage-inspired jewelry, statement pieces, gold-tone styles, costume jewelry, and boutique-ready selections for customers, collectors, stylists, resellers, and private buyers.
Orders
How can I ask a question about my order?
Please contact us with your order number, the email used at checkout, and the product name or link. Clear details help us review your question faster.
Product Details
Are all pieces vintage?
Some pieces may be vintage, vintage-inspired, or selected for their vintage mood. Please review each product page for available details. We do not claim antique provenance or designer origin unless clearly stated.
Are your pieces solid gold or real gemstones?
Unless a product page clearly states otherwise, pieces should be understood as fashion, costume, gold-tone, plated, or vintage-inspired jewelry. We do not make solid gold, real gemstone, real pearl, or authentic designer claims unless confirmed in the product details.
Jewelry Care
How should I care for gold-tone or costume jewelry?
Keep jewelry dry, avoid perfume, lotion, hairspray, sweat, water, and chemicals, and store each piece separately. For more detail, read our Jewelry Care Guide.
Shipping
Do you ship internationally?
Shipping availability and options may be shown at checkout. Delivery timing may vary by destination, carrier, customs process, and local conditions.
How long does shipping take?
Delivery time is not guaranteed and may vary by destination and carrier. Tracking updates can also take time to appear after an order has been processed.
Returns & Support
What should I do if my order has an issue?
Contact us with your order number, product name or link, and clear photos when relevant. We will review the situation and help with the next step based on the order details.
What should I do if an item arrives damaged or incorrect?
Please contact us as soon as possible with your order number, packaging photos, item photos, and a short explanation of the issue. Clear photos help us review damage or incorrect item concerns more accurately.
Wholesale & Sourcing
Do you offer wholesale?
Wholesale and private client inquiries are welcome. Availability may vary by current selection, product category, quantity range, and timing. Visit Wholesale & Private Client Inquiries for more details.
Can you help source certain jewelry styles?
We may be able to review style-based sourcing requests. Please include the product category, style mood, color direction, quantity range, target market, selling channel, destination country, and timing needs. Start with our Private Sourcing Service.