Frequently Asked Questions

This FAQ is designed to answer practical questions before you shop, order, or inquire. Rustic Jewel Co sells curated vintage-inspired jewelry, statement pieces, gold-tone styles, costume jewelry, and boutique-ready selections for customers, collectors, stylists, resellers, and private buyers.

Orders

How can I ask a question about my order?

Please contact us with your order number, the email used at checkout, and the product name or link. Clear details help us review your question faster.

Product Details

Are all pieces vintage?

Some pieces may be vintage, vintage-inspired, or selected for their vintage mood. Please review each product page for available details. We do not claim antique provenance or designer origin unless clearly stated.

Are your pieces solid gold or real gemstones?

Unless a product page clearly states otherwise, pieces should be understood as fashion, costume, gold-tone, plated, or vintage-inspired jewelry. We do not make solid gold, real gemstone, real pearl, or authentic designer claims unless confirmed in the product details.

Do you carry clip-on earrings?

Yes. Rustic Jewel Co carries vintage-inspired clip-on earrings and statement earrings for shoppers who want non-pierced styling options. Browse the Vintage-Inspired Clip-On Earrings collection for current styles, or view the broader Earrings collection.

Jewelry Care

How should I care for gold-tone or costume jewelry?

Keep jewelry dry, avoid perfume, lotion, hairspray, sweat, water, and chemicals, and store each piece separately. For more detail, read our Jewelry Care Guide.

Shipping

Do you ship internationally?

Shipping availability and options may be shown at checkout. Delivery timing may vary by destination, carrier, customs process, and local conditions.

How long does shipping take?

Delivery time is not guaranteed and may vary by destination and carrier. Tracking updates can also take time to appear after an order has been processed.

Returns & Support

What should I do if my order has an issue?

Contact us with your order number, product name or link, and clear photos when relevant. We will review the situation and help with the next step based on the order details.

What should I do if an item arrives damaged or incorrect?

Please contact us as soon as possible with your order number, packaging photos, item photos, and a short explanation of the issue. Clear photos help us review damage or incorrect item concerns more accurately.

Wholesale & Sourcing

Does Rustic Jewel Co offer wholesale jewelry support?

Yes. Rustic Jewel Co accepts wholesale and private client inquiries for vintage-inspired statement jewelry, including clip-on earrings, brooches, necklaces, bracelets, rings, and coordinated sets. Visit Wholesale & Private Client Inquiries for more details.

What should wholesale buyers include in an inquiry?

Share the buyer type, product category, style mood, quantity range, destination country, selling channel, budget direction if relevant, and timing needs so we can understand the buying direction faster.

Can I request private sourcing?

Yes. Private sourcing requests can include preferred category, color direction, quantity range, timing, and styling goals. Start with our Private Sourcing Service.

Still have a question? Contact us.

Quick Jewelry Answers

What is Rustic Jewel Co?

Rustic Jewel Co is a curated jewelry shop focused on vintage-inspired statement jewelry, boutique-ready costume jewelry, and style-led sourcing support.

What do gold-tone, stone-style, crystal-style, and pearl-style mean?

These phrases describe the visual style of a piece. Unless the product page clearly states otherwise, they should not be read as fine-jewelry material claims.

Who shops Rustic Jewel Co?

Rustic Jewel Co serves customers, collectors, stylists, boutiques, resellers, live sellers, and private buyers looking for expressive jewelry with strong visual impact.