Shipping & Support
Shipping and order support should feel clear before and after checkout. This page explains how customers can review shipping options, understand tracking updates, and contact Rustic Jewel Co for order questions without assuming fixed delivery times or unconfirmed return promises.
Shipping Information
Available shipping options may be shown at checkout. Shipping availability, cost, and timing may depend on the destination, carrier, order details, and current shipping conditions.
Tracking Updates
Tracking information may take time to update after an order is processed. Carrier scans can also appear delayed during busy periods, international transit, customs review, or local delivery handoff.
International Orders
International delivery may involve customs review, carrier delays, local import processes, or destination-specific requirements. Delivery times may vary, and Rustic Jewel Co cannot guarantee a fixed arrival date unless a confirmed policy or carrier service states otherwise.
Order Questions
If you have a question about an order, contact us with your order number, the email used at checkout, and the product name or link. This helps us find the order and respond with the most relevant next step.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, please contact us with your order number, packaging photos, item photos, and a short explanation of the issue. We will review the situation and help with the next step based on the order details.
Wholesale & Sourcing Orders
Wholesale, boutique, reseller, stylist, and private sourcing orders may require case-by-case communication depending on product category, quantity range, destination country, and timing needs. For business inquiries, start with our Wholesale & Private Client Inquiries page or send details through Contact Rustic Jewel Co.